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FREQUENTLY ASKED QUESTIONS
How long will take for my artwork to arrive?
For a standard order placed through this site, allow 3-4 days for production and one week for shipping. Keep weekends and holidays in mind too. Where applicable, I'll let you know if there are deadlines for holiday shipping.
My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.
What's your return policy?
In the rare event your art arrives flawed or damaged, It will be replaced at no additional cost to you. My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping. Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it.
Are the prints archival quality?
All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. Framing, matting and hanging hardware is museum quality.
My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.
How do I use the Live Image Preview?
The Live Preview tool (augmented reality) on my site allows you to use your phone or tablet to see how my art will look on your walls. There's no app to install, you will need to use a mobile device with a current browser. Pull up my website on your mobile device and navigate to the image you're interested in previewing, and click on the "Live Preview" button. My website will launch your camera from within your internet browser and superimpose the artwork onto whatever you have your phone pointed at. It's best to stand 10-12 feet from the wall where you want to see the art, and face it straight on. You can change the artwork's position just by moving the phone, and you can choose sizes with the pull down menu at the bottom of the screen.
The ability to launch a camera right from the browser is currently supported by the latest versions of Google Chrome, Mozilla Firefox, and Opera, in both their PC and Android versions. If you have an Apple device, you must use Apple's Safari browser, version 11 and higher.
Do you ever license your images for book covers or other uses?
I do! Single and extended use licenses are available and pricing depends on how you plan to use the image. Contact me with details, and I will get back to you with pricing and more information.
What's your site's privacy policy?
Basically, I promise to protect your personal information, not sell it or give it to anyone outside the art and print production and delivery process, and not hold on to your data for longer than I need to to process your order.
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
In the rare event your art arrives flawed or damaged, It will be replaced at no additional cost to you. My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping. Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it. For returns for other reasons, with no damage, returns will be accepted on a case by case basis. Please email me with the details of why you are unhappy with the order, photos of product, and your order number.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. Framing, matting and hanging hardware is museum quality. My print provider has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation. For originals, all acrylics are sealed with a high gloss varnish. Watercolors are painted on archival paper.
